Citimortgage Crap!

I’m starting to notice a lot of negative feedback and issues happening with homeowners who have Citimortgage loans. It’s becoming a consistent pattern that I’m now starting to monitor closely.  Here is one meeting I recently had…

Last week I met with a Homeowner who had a house that they owned for over 20 years.  They had a loan with Citimortgage and had been having issues with them for many years.  It became worse once they fell behind and started trying to get help from them.  They ultimately denied them any type of assistance and aggressively pursued a Foreclosure of their property.  The homeowners saved up all the money they could and in the final weeks tried to get a final reinstatement figure.  When it gets close to the sale things can get very hairy for both Borrower and Bank so no wonder things got worse.  The Bank was blaming the Trustee saying they were still waiting for their up to date attorney fee’s and the Trustee was saying that the Bank wasn’t giving all the information they needed.  The homeowner started calling everyday to both the Bank and Trustee with no success.  On the day of the sale the homeowner called the bank first thing in the am, the agent told them they were still processing the figures but that they would have their final reinstatement sometime that day. SOMETIME???  HOURS before the sale the bank somehow got the info and told the homeowners they would give them a reinstatement figure.  That’s crazy, HOURS before, I mean what happens if they get into a car accident going to the bank.  But anyhow it didn’t matter, When the bank finally gave them a figure they told them in the same breath that it didn’t matter because the property was sold to a third party!  Game Over!!  Don’t let your situation get to the 11th hour especially with Citimortgage.